General
Name, portal link, short link, QR code and description.
Portals & Queues
A Portal is a public video entry point. You share a link (or a QR code), and customers use it to reach an available person by video — a browser-based video contact-centre. Customers who are waiting to be picked up form the portal’s queue.
What the customer sees
Opening a portal link shows a simple, branded screen: the customer checks their microphone and camera, then clicks Call to enter the queue. No account and no install.
Answering portal calls
When a customer calls in, they appear in the Portal Calls tab of the left navigation. A member of that portal picks up the call to start the video session.
Managing portals
Admins manage portals from the back-office Portals list, where each portal shows its members, its link, a preview action, and whether it’s Online. From here you can add, clone, activate, deactivate or delete portals.
Opening a portal reveals its configuration, organised into tabs:
Availability
When the portal is open to take calls.
Content
Welcome, waiting and goodbye screens.
Controls
What’s allowed during a portal call.
Members
Who can answer this portal’s calls.
Appearance
Branding — logo and colours.
Files
Documents attached to the portal.
AI Assist
AI options for portal calls.
Sharing a portal
Share a portal by its portal link, a shorter short link, or the QR code — all available on the portal’s General tab.
Related
Video calls What happens once a portal call is picked up.
For Admins Set up portals and members.
For Participants The customer side of a portal call.