Team chat
Organize conversations in Channels and one-to-one Direct Messages, with files and history kept per conversation.
What is Sonar?
Sonar is a video-conferencing and remote-service platform. It connects your organization’s agents with each other and with external customers over video — with nothing to install for the customer, who joins straight from a browser link. In the product’s own words:
Sonar connects people and helps them stay in touch, even across distances. Great projects are built through strong communication.
Beyond simple calls, Sonar brings team chat, scheduled meetings, a customer-facing video contact-centre, document signing, in-call payments and an AI layer into one place — so an entire remote interaction, from first contact to signed outcome, can happen in a single session.
Signing in
Agents sign in to the Sonar web app with their email/username and password. SSO (OIDC / Microsoft Entra) and LDAP are also supported where an admin has enabled them.
After signing in you land on your home dashboard — your profile, your upcoming meetings, recent call logs, channels and notifications at a glance.
What you can do with Sonar
Video calls & meetings
Start instant calls or Plan Meeting for scheduled sessions, with screen share, virtual backgrounds and a shared whiteboard.
Customer video portals
Portals / Queues let external customers reach an available agent by video — a browser-based video contact-centre with branded waiting screens.
Scheduling links
Share a public booking link so customers can self-schedule a meeting that lands on your calendar.
SmartMeet AI
Live transcription, real-time translation & closed captions, summaries, tasks and sentiment — turned on per call.
AI Damage Analysis
Point the customer’s camera at an object and let AI identify and document damage during the call — for remote inspection and claims.
Document signing & payments
Share and sign documents on a shared whiteboard, and take payments during a call (including via a paired terminal).
Recordings & back-office
Record sessions and manage everything from a back-office: members, contacts, queues, devices, statistics and an audit log.
Who uses Sonar
Participants Customers and guests who join a call from a link — no account needed.
Members (staff) Your team, who run calls and handle portal customers day to day.
Admins Configure the workspace, users, roles, branding and integrations.
Developers Integrate with Sonar via the API and the TypeScript SDK.
A quick word on terminology
Next steps
The Sonar workspace Find your way around the app.
Video calls Start and run a video call.