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Damage analysis

Damage analysis is SmartMeet’s AI for remote inspection. During a call you point the customer’s camera at an object, and SmartMeet’s vision AI identifies and documents the damage, turning a video call into a structured inspection for claims and handovers.

Where you see it

In the call

The agent opens the Widgets panel (grid icon at the bottom of the right column) and chooses Damage analysis. The module takes over the main stage: first Who do you want to analyze? (the customer’s camera, or your own), then What should be analyzed? with the form, an optional case / claim number and additional info for Smart Meet. Start analysis begins capturing frames from the chosen camera; the Findings & assistant rail on the right fills up as Smart Meet works.

Damage analysis running in a call: the customer's camera on the main stage, the form checklist and the Findings and assistant rail
Damage analysis in a live call.

After the call

The captured photos, the findings and the report are stored on the call. They appear on the call’s Damage analysis card in the channel Call Log and on the call’s detail page in the back office.

In the back office

Admins manage the Analysis forms (categories and the items each form must collect) under Application Setup → Analysis Forms, and switch the module on per portal under Application Setup → Smart Meet.

How it works

  1. In a call, choose an analysis form for what you’re inspecting (for example a car damage claim).

  2. Use Analyze on the participant’s live video. SmartMeet reviews the frames and highlights the damage it finds.

  3. SmartMeet collects every item the form asks for, producing a documented result everyone on the call can see.

Switching it on for the workspace

Damage analysis is one of the eight SmartMeet modules and is switched on centrally: Application Setup → Smart Meet → Modules → Damage analysis. It stores the captured photos and the result, so it counts as an after the call module for data retention, photos and findings are erased when the retention period ends.

Choose where it runs like any other module (all portals, all except some, or only the ones picked). It does not depend on Transcription. In the call it is available to presenters and moderators only, never to a viewer.

Analysis forms

Analysis forms define what an analysis must gather. Admins manage them on the Analysis Forms tab of Application Setup, organised by category.

The Analysis Forms tab showing category cards for Insurance, Real Estate, Automotive, Logistics and Field Service, each with a description and a count of formsThe Analysis Forms tab showing category cards for Insurance, Real Estate, Automotive, Logistics and Field Service, each with a description and a count of forms
Analysis forms, grouped by category.

Insurance

Claim intake for water, storm, fire and car damage.

Real Estate

Handover protocols and rental defect reports.

Automotive

Vehicle handover and rental condition checks.

Logistics

Transport damage reports for consignments.

Field Service

Appliance fault and repair intake.
SmartMeet The rest of Sonar's AI layer.
Application Setup Manage analysis forms.